Last Updated: [2/7/2023]

Welcome to Grand Chartered Bank. Our company policies are designed to maintain a professional, ethical, and secure environment for our employees, customers, and stakeholders. By being a part of our organization or using our services, you agree to adhere to these policies.

**1. Code of Conduct**

a. **Ethical Behavior**: We expect all employees to conduct themselves with the highest ethical standards, both in their interactions within the organization and with customers.

b. **Respect**: We foster an inclusive and respectful workplace, where discrimination, harassment, or any form of disrespectful behavior will not be tolerated.

**2. Information Security**

a. **Data Protection**: We have strict data protection policies in place to safeguard customer and company data. Employees are required to follow security protocols diligently.

b. **Confidentiality**: Any information obtained during employment must be kept confidential, including customer information, trade secrets, and internal matters.

**3. Customer Service**

a. **Customer-Centric Approach**: We prioritize customer satisfaction by delivering exceptional service, addressing inquiries promptly, and resolving issues efficiently.

b. **Transparency**: Employees must provide clear and accurate information to customers about our products and services.

**4. Compliance**

a. **Legal Compliance**: All employees must comply with applicable laws and regulations relevant to our banking operations.

b. **Anti-Money Laundering (AML)**: We have strict AML policies in place, and employees are expected to report any suspicious activities.

**5. Diversity and Inclusion**

a. **Equal Opportunity**: We are committed to providing equal employment opportunities to all employees and maintaining a diverse workforce.

b. **Inclusivity**: Discrimination or bias based on race, gender, religion, age, disability, or any other characteristic is strictly prohibited.

**6. Reporting Violations**

a. **Whistleblower Policy**: We encourage employees to report any violations of company policies or unethical behavior through our confidential whistleblower reporting system.

**7. Health and Safety**

a. **Workplace Safety**: We prioritize the health and safety of our employees by providing a safe and secure working environment.

**8. Social Responsibility**

a. **Community Engagement**: We actively participate in community and social initiatives to contribute positively to the regions we serve.

**9. Continuous Improvement**

a. **Learning and Development**: We support employee growth through training and development opportunities.

b. **Feedback**: We welcome feedback from employees to improve our policies, processes, and overall operations.

**10. Contact Us**

If you have questions or concerns regarding our company policies, please contact our HR department at [support@grandchartered.com].

By being a part of Grand Chartered Bank, you agree to adhere to and uphold these company policies. We are committed to maintaining a workplace and banking environment that reflects the highest standards of professionalism, ethics, and customer service.

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